Techsupport till Essity IQ Solutions
Adecco Sweden AB
Helpdesktekniker/Supporttekniker
Plats: Mölndal
- Omfattning: Heltid
- Anställningsform: 6 månader eller längre
- Villkor: Heltid Visstid
- Omfattning: 100%
Jobbinformation
- Antal lediga tjänster: 1
- Publicerad: 2025-04-14
- Sista ansökningsdag: 2025-05-21
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Om tjänsten
Are you ready for a new challenge in tech support? Are you motivated by a fast-paced environment where you can be part of an energetic team working with innovative digital products? About the position We at Adecco are looking for a Tech Support Specialist for our client Essity Hygiene and Health AB in Mölndal. In this role, you will support and develop Essity´s digital products within the TENA SmartCare portfolio. This is a long-term assignment lasting 1-2 years, with the possibility of extension. This position will be based in Gothenburg at Essity´s office in Mölndal, with a preferable start as soon as possible but no later than May/June 2025. What you will do • Handle TENA SmartCare tickets in Zendesk • Work with both software and hardware issues • Perform firmware upgrades and device monitoring • Provide solutions and respond to internal customers globally • Coordinate with 3rd line support Who you are We are looking for a candidate with experience in technical support and a strong service orientation. You are accustomed to working with both hardware and software and have experience with ticketing systems like Zendesk. To succeed in this role, we believe you are a curious and driven individual who is social and not afraid to take on new challenges. We also believe that you have: • A passion for helping people and a genuine interest in Medtech products • Fluent in English; proficiency in Swedish is highly desirable • Previous experience with technical support, preferably within the medtech industry • You have a relevant post-secondary education in mechatronics or a similar field About the products The TENA SmartCare portfolio includes two products: TENA SmartCare Identifi and TENA SmartCare Change Indicator, which are sold globally, mainly in Europe. These are relatively new products with a strong focus on sales and market penetration. Later this year, a third product will be launched: TENA SmartCare Bladder Sensor. Why work with us? At Adecco, we offer an exciting opportunity to work with innovative digital products at Essity. Our customers are primarily nursing homes, and we offer a combination of hardware and services via the 4G network. We are looking for someone who is passionate about our products and wants to help people. Contact Information If you have any questions about the position or the recruitment process, you are warmly welcome to contact the responsible recruiter: Fredrika Holm via fredrika.holm@adecco.se If you have questions regarding registration, please contact Adecco´s Candidate Support: info@adecco.se Welcome with your application!
Arbetsgivare
Adecco Sweden AB
- Organisationsnummer: 5564472677
- Hemsida: http://www.adecco.se/
Kontaktperson
- Kontakt: Fredrika Holm
- Kontakttyp: Business Manager